1. Format the data files as requested, as separate CSV files for each class, without the header rows. Please review these pointers as a check list when you start collecting the data…
2. Save each class file in CSV format.
3. You will need a separate CSV file for each class.
   1. For e.g.; if there are three classes (or grades) in your school, there will be three sets of CSV files with the parent student info. (unless all three grades can be counted as one class and that’s how you want them entered in the system)
4. The 2nd parent information will not upload if there is a missing email field (which is mandatory if you want that parent information uploaded). Please check for this field in all the files
5. The same email address cannot be used for both parents.
6. There should be a minimum of six data columns and a maximum of eleven data columns for each CSV file.
7. We also recommend creating a dummy Test Class list with Real parents (or teachers) names and dummy kids, with real email addresses, as this comes in handy to use for testing purposes.
8. You do not have to send any of the files to us except the CSV file of any one class for us to verify the data structure

1. Upload and complete Steps 1, 2 and 4 under School Settings including Class Set up and Student Set up.
2. Send out the Account Creation Instructions (Attached) to all your teachers and staff and have them register and activate their account on SchoolCues by a certain date.
3. Assign Role based permissions along with Module Access and Class access to teachers and staff under the Assign Permissions step (Step 3) under School Settings (After they have activated their accounts).
4. For those teachers who are not a parent in the school (or who do not have a child enrolled in the school), please have them update their First Name and Last name under Manage Profile (in the top right corner of their screen)
5. Remember to upload the school logo / picture (in Step 1) and the pictures for your teachers and staff (Step 3) under School Settings
6. Send out the introductory Welcome to SchoolCues announcement (attached) to the parents next week using the Newsletter module and specify a deadline by which you would like the parents to register, create and activate their accounts on SchoolCues (After customizing the verbiage to your school’s needs – you have signed up for the mobile premium plan).
7. Send out the Account Creation Instructions to all your parents and have them register and create their account on SchoolCues by a certain date. Based on our experience and parent behavior, we have seen that it takes 2-3 reminders to get 90% of your parents registered in the system. You can use the Newsletter / Announcement module to send it. Please include the Parent FAQs as it’s an important document for them to periodically refer to.
8. After all the teachers have registered and created their accounts, please contact us to schedule additional training sessions on using the modules.
9. Have all users use the Support button to contact SchoolCues to report any issues / questions by specifying their school name, along with email address and the issue description. We do not respond to any tickets that come to us by phone as our customer support is fully touch-less online support only.

Here are the steps to add an administrator, teacher or a staff

1. Have the teacher first register, create and activate her/ his account on SchoolCues. Unless a teacher account is registered and activated, you will not be able to assign them permissions.
2. As an administrator, under Settings =>Assign Permissions=> Type in the first few characters of the teacher's email ID in the box which will pull up the teacher's email
3. Select the teacher's Email which pulls up
4. Assign a role to the teacher (Teacher/Admin/Staff etc.)
5. Assign the relevant modules to the teacher
6. Assign the class
7. Upload the teacher image
8. Click on SAVE.
9. You are done!

1. Existing users DO NOT need to reactivate their account on SchoolCues for a new school year.
2. However, a user has to reactivate their account if they change their email ID, as this is a security issue and requires account user validation.
3. All parents are required to register and activate their account in order to log in to the web or use the mobile app.
4. The following modules require an active parent account for the parent to complete transactions – Incident reports, Parent Teacher Conferences, RSVP, Sign UP, Smart Sign Up, Permission Forms and the Mobile App.
5. It’s NOT necessary for the parent to have an active account to RECEIVE Communications from the school (Newsletters, Announcements, Calendar Reminders, Class Updates, Homework reminders and Text Messages).
6. All users must use the Orange colored Support button on the right pane of their desktop screen or send an email to Support@schoolcues.com. This is the best way to have their issues resolved as quickly as possible.